Privacy policy

At Oh my Baie, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy policy describes how we collect, use, store and protect your information when you use our website, www.ohmybaie.com (the “Site”). By using our Site, you are accepting the practices described in this policy.

1. Collection of personal information

We collect personal information that you provide to us directly, such as:

  • Registration Information: name, e-mail address, telephone number, shipping and billing address, and any other information necessary to create an account on our Site.

  • Payment information: information relating to your bank cards or other means of payment (processed securely via our payment partner).

  • Browsing information: data on how you interact with our Site, such as pages visited, products viewed and actions taken.

2. Use of information collected

We use your personal information to:

  • Process and manage your orders (billing, shipping, customer support).

  • Improve the shopping experience on our Site.

  • Send you information relating to your order (order confirmation, delivery tracking, etc.).

  • Contact you for reasons related to your account or important updates concerning the Site.

  • To provide you with promotional offers, newsletters and information about our products and services (with your prior consent).

3. Sharing information

We do not sell or rent your personal information to third parties. However, we may share certain information with third party service providers in the course of our business, including:

  • Payment services (for processing payments).

  • Delivery services (to dispatch your orders).

  • Analysis tools (to improve the performance of the Site).

  • Marketing or communication agencies (if you have consented to receive promotional offers).

These service providers are required to respect the confidentiality of your information and to use it solely for the purposes of the services we have entrusted to them.

4. Data security

We implement appropriate technical and organisational security measures to protect your personal data against any disclosure, loss or unauthorised access. This includes the use of encryption protocols for financial transactions and enhanced safeguards for the management of your sensitive information.

5. Cookies and similar technologies

We use cookies and similar technologies to improve your browsing experience on our Site. Cookies are small files stored on your device which enable us to remember your preferences and improve the functionality of the Site. These necessary and mandatory cookies are used systematically to enable Squarespace, our hosting platform, to ensure that you can use this Site securely. For further information, please consult the Terms of Service on squarespace.com. You can manage your cookie preferences in your browser settings.

6. Data retention

We retain your personal information only for as long as is necessary to process your orders, for legitimate administrative and commercial purposes, or as required by law. After this period, your data will be deleted or made anonymous.

7. Users' rights

In accordance with legislation on the protection of personal data, in particular the General Data Protection Regulation - GDPR - (Regulation (EU) 2016/679), you have the following rights:

  • Right of access: You may ask to see the personal information we hold about you.

  • Right of rectification: You can ask us to correct inaccurate information or to complete incomplete information.

  • Right to erasure: You may request the erasure of your personal data, subject to the exceptions provided for by law.

  • Right to limit processing: You may request that the processing of your data be restricted in certain cases.

  • Right to object: You may object to the use of your personal data for direct marketing purposes.

  • Right to portability: You may request to receive your data in a structured, commonly used and machine-readable format.

To exercise your rights, please contact us at the following address: contact@ohmybaie.com.

8. Changes to the privacy policy

We reserve the right to update this Privacy Policy at any time to reflect changes in the law or our business practices. In the event of a substantial change, we will inform you by means of a notice on our Site. The most recent version of this policy will always be available on this page.

9. Contact

If you have any questions about this privacy policy or if you wish to exercise your rights, you can contact us at the following address  Oh my Baie, 111 Avenue de Soulac, 33320 Le Taillan-Médoc or by email at contact@ohmybaie.com

Last update: 02/12/2024